Please read our Return and Refund Policy carefully. If you have any questions, please visit our « Contact Us » page.

Returns and Exchanges

If you wish to exchange your product, you have 30 days from the date of receipt to do so. Please note that to be eligible for an exchange, your product must be unused and in its original packaging, and you will need to ship it back at your own expense.

Please contact our customer service team at contact@flexi-life.com for assistance with the exchange process.

Processing a “Change of Mind” Return

For all « Change of Mind » returns, please email our customer service team at contact@flexi-life.com. A customer service representative will assist you in processing your return.

We require photographic proof showing that both the item and its packaging are in acceptable condition before a « Change of Mind » return can be processed.

Once we receive your returned item and determine that it is in an acceptable condition, we will provide you with either a refund or store credit, based on your preference.

Deductions

The refund or store credit amount will not include any shipping fees you may have paid in the original order.

Additionally, any shipping costs associated with returning the item will be deducted from the final refund or store credit amount.

Order Cancellation After Purchase

We take pride in our ability to process orders quickly once they are placed on our website. Most orders are processed within 6 hours.

If you wish to cancel your order for any reason, please email us at contact@flexi-life.com as soon as possible.

A large majority of in-stock items are processed and/or shipped within 6 hours, so it is crucial to contact us during this window to attempt order cancellation before processing and/or shipping.

Once your order has been processed, cancellation requests will no longer be accepted.

Return Policy

We accept returns for any reason! Our return policy allows you to return items within 30 days from the date you receive your products.

Please inform us before initiating any return or exchange.

If you decide that an item does not suit you, please send an email to contact@flexi-life.com to request a return authorization.

• To be eligible for a return, all items must be in the same condition as when you received them.
  (New items with tags must be returned with their original tags attached.)

🚨 Please note:
The 30-day return period starts when an item is delivered, not when the entire order arrives. If your order arrives in multiple shipments, you may have different return windows for each item.

• Return shipping costs are the customer’s responsibility.
• Returns must be sent to the address we will provide, located in the United States.

Condition of Returned Items – « Like New » Requirement

Returned items must be in « like new » condition. Items that are damaged, unhygienic, dented, scratched, or missing major components may be refused for return.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged during shipping, defective, or different from what you ordered, please return it within the return and exchange period, and we will arrange for a replacement.

Damaged on Arrival

If your product arrives damaged, please take clear photos and videos and send them to our customer service team at contact@flexi-life.com.

Once our customer service team has reviewed and confirmed your case, you will have two options:

1. We will send you a new product
2. We will provide a full 100% refund